The Rent Stabilization Ordinance (RSO) covers rental housing units in the City of Los Angeles. Most rental units subject to the RSO were issued a Certificate of Occupancy from the Los Angeles Department of Building and Safety on or before October 1, 1978. The Just Cause for Eviction Ordinance applies to those units not covered under the RSO. If you have experienced a violation(s) of the RSO or JCO and have unsuccessfully resolved the issue(s) with your landlord, please click the Tenant Complaint Form below. 

Reason for Complaint:

Unit Not Registered Your rental unit is not registered.

Illegal Eviction – Received a verbal or written notice to move out without a valid reason as listed under the RSO or JCO.  (Illegal Eviction in Español).

Non-Payment of Relocation Assistance for Tenant No-Fault Eviction  – Did not receive relocation assistance fees due to a no-fault eviction (Non-Payment of Relocation Assistance in Español).

Illegal Rent Increase – (Applies only to RSO units) Received a verbal or written notice demanding more rent than allowed under the RSO. 

Reduction of Services  (Applies only to RSO units)- A housing service provided to you at the beginning of your tenancy has been removed or is no longer accessible.

Failure to Post Notice – The property has no protection notice posted in a common area accessible to tenants. 

Illegal Buyout Agreement – (Applies to only RSO units) Received an offer or signed a buyout agreement in exchange for moving out of your rental unit, and the RSO Disclosure Notice was not given, and/or the Buyout Agreement is not in compliance with the RSO.

Required Online Payment/Electronic Funds Transfer – Your landlord has requested that you submit your rental payments only online or by electronic funds transfer.

Harassment – When a landlord knowingly takes actions that cause harm to a tenant and serve no lawful purpose, including repeated acts that substantially interfere with the comfort, peace, or quiet enjoyment of a tenant’s rental unit.

Illegal Eviction Due to Tenant’s Rent Owed is Less Than the Fair Market Rent (FMR). Received a written notice of eviction, and the rent owed is less than the FMR for your rental unit size.                 

The Tenant Protections Division Investigations and Enforcement Section can not address issues such as discrimination, retaliation, habitability, or the return of security deposits.  Such matters must be decided in court or through additional housing resources.

There is no charge for filing a complaint. There are no anonymous complaints, since each requires documentation to support the violation(s).  The length of an investigation varies. If an investigation reveals a violation of the RSO or Just Cause Eviction Protections, you will be contacted before your landlord is notified of the violation(s).